Lumin Lending Privacy Policy
By submitting your telephone number and agreeing to these SMS Terms and Conditions through our Contact Us form on our website, you expressly consent to receive SMS (text message) communications from Lumin Lending Inc. These messages are intended to provide you with timely updates regarding your mortgage account and relevant information based on your online inquiries.
1. What information is collected?
You may receive the following categories of SMS messages from Lumin Lending Inc.:
SMS Account Notifications
These communications pertain to your account or loan transaction and are sent to the phone number you provided in connection with this transaction. They may include, but are not limited to:
- Application processing status
- Account and loan information
- Requests for additional information or documents
- Payment due dates and delinquent account notices
- Closing updates and mortgage program information
Marketing Messages
These are based on inquiries you made online for mortgage services and may include details about our products, services, promotions, or events tailored to your interests.
Message Frequency
The number of messages you receive will vary depending on your account activity and the nature of your inquiries. We aim to ensure all communications are relevant and purposeful.
Costs
Standard message and data rates may apply, as determined by your mobile carrier. Please review your carrier’s terms for information on applicable charges.
Opt-Out Instructions
If you wish to stop receiving SMS communications from Lumin Lending Inc., simply reply STOP to any message. You will receive a confirmation message verifying that you have been unsubscribed from future SMS communications.
Assistance
For support or additional information, reply HELP to any message, or reach out to us directly at info@luminlending.com.
Carrier Disclaimer
Mobile carriers are not responsible for any delayed or undelivered messages.
Privacy
Your personal information, including your telephone number, is managed in accordance with our Privacy Policy. We do not disclose your information to third parties for their marketing purposes.
Updates to These Terms
Lumin Lending Inc. reserves the right to amend these SMS Terms and Conditions at any time. We will notify you of updates by posting the revised terms on our website or by sending you a text message. Your continued participation in our SMS services signifies your acceptance of any updated terms.
By opting in, you confirm that you have reviewed and accepted these SMS Terms and Conditions. Lumin Lending Inc. is dedicated to delivering valuable and efficient communication to enhance your mortgage experience.